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Answers to most common questions about products, orders, shipments, and payments.
Where do you ship Known in Heaven Orders?

We currently ship worldwide and have different shipping options. Please note that shipping prices, time, and return vary with international shipping.

What is the turnaround time for my order?

All orders have a 3-4 business day processing time before orders are processed and shipped. Shipping times start at 2-5 business days once orders are processed and are dependent on the different shipping options. International shipping starts at 5-7 business days.

 I placed an order, how can I track my order?

All Known In Heaven orders come with a link once your product is shipped out so you can follow your product as it is on your way to you at your preferred contact information (selected at checkout). We want you be 100% aware of where your product is at all times - if you have any questions shoot us a message at

I want to place a return, how do I ship my order back to you?

If you ever desire to return your order, Head here CLICK TO CREATE A RETURN and it will walk you throw the step by step of how to create a return. You will need your name, email, order address, and order number (include the KIH in your order number).

 What are the conditions of the return?

For an order to be eligible for a return, your item must be unused and in the same condition (free from odor, hair, lint, or stains) that you received it. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error - cannot be refunded. All clearance items are final.

Who is responsible for the shipping for a return?

Known in Heaven is not for any shipping address discrepancies, including lost, misplaced, or incorrectly delivered shipments due to customer error when ordering products. If a package is delivered incorrectly and gets "returned to sender," we will connect with the Customer to discuss re-shipping the items. 

However; the Customer is responsible for shipping fees for the second delivery attempt, if it was an error in the address submitted. It is the Customer's responsibility to provide the correct shipping address information. Before a tracking number/ shipping notification is received, we can make any necessary changes without changing your shipping cost. Once a label has been printed, and you have been notified via the method you selected at checkout, shipping cannot be altered without potentially incurring an additional fee. If a customer makes an address error and decides they do not want to pay the feee to have the item reshipped, we will refund the item but the shipping portion will not be refunded.

What are the conditions of a refund?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unworn (other than a sizing concern) and in the same condition that you received it. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (generally 3-5 depending on your bank/payment processor).If you haven’t received a refund yet, first check your bank account.  If you paid with a card, contact your credit card company, it may take some time before your refund is officially posted.

How should I wash my t-shirts?

To ensure the longevity of your t-shirts, it is recommended to machine wash them in cold water with similar colors. Avoid using harsh detergents or bleach as they can damage the fabric. It is best to turn the t-shirts inside out before washing to protect the design or print.

How should I iron my t-shirts?

Most t-shirts can be ironed, but always check the label first. Use a low to medium heat setting and iron the t-shirt inside out to avoid damaging any prints or embellishments. For best results, use a pressing cloth or place a clean cotton cloth between the iron and the t-shirt.

Can I tumble dry my t-shirts?

While it's generally safe to tumble dry t-shirts, it is advisable to check the care instructions on the garment. Some t-shirts may be prone to shrinkage or damage from high heat. If in doubt, air drying is a gentler option that helps maintain the shape and quality of the fabric.