Shipping
Where do you ship Known in Heaven Orders?
We currently ship worldwide and have different shipping options. Please note that shipping prices, time, and return vary with international shipping.
What is the turnaround time for my order?
All orders have a 3-4 business day processing time before orders are processed and shipped. Shipping times start at 2-5 business days once orders are processed and are dependent on the different shipping options. International shipping starts at 5-7 business days.
I placed an order, how can I track my order?
All Known In Heaven orders come with a link once your product is shipped out so you can follow your product as it is on your way to you at your preferred contact information (selected at checkout). We want you be 100% aware of where your product is at all times - if you have any questions shoot us a message at hello@knowninheaven.com
Refunds & Returns
I want to place a return, how do I ship my order back to you?
If you ever desire to return your order, Head here CLICK TO CREATE A RETURN and it will walk you throw the step by step of how to create a return. You will need your name, email, order address, and order number (include the KIH in your order number).
What are the conditions of the return?
For an order to be eligible for a return, your item must be unused and in the same condition (free from odor, hair, lint, or stains) that you received it. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error - cannot be refunded. All sale items are final.
Who is responsible for the shipping for a return?
Known in Heaven is not for any shipping address discrepancies, including lost, misplaced, or incorrectly delivered shipments due to customer error when ordering products. If a package is delivered incorrectly and gets "returned to sender," we will connect with the Customer to discuss re-shipping the items.
However; the Customer is responsible for shipping fees for the second delivery attempt, if it was an error in the address submitted. It is the Customer's responsibility to provide the correct shipping address information. Before a tracking number/ shipping notification is received, we can make any necessary changes without changing your shipping cost. Once a label has been printed, and you have been notified via the method you selected at checkout, shipping cannot be altered without potentially incurring an additional fee.
What are the conditions of a refund?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unworn (other than a sizing concern) and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (generally 3-5 depending on your bank/payment processor).If you haven’t received a refund yet, first check your bank account. If you paid with a card, contact your credit card company, it may take some time before your refund is officially posted.
Product Care
How do I best care for my product?
Please read this section as Known in Heaven is not responsible for any items that are damaged due to wash & drying issues. Please read below for the best ways to care for your items. How do I clean and care for my t-shirt so it lasts longer?
1. Wash less
2. Wash with similar colors
3. Wash cold
4. Wash (and dry) inside out
5. Use the right (amount of) detergent
6. Do not tumble dry
7. Iron on reverse
8. Store correctly
9. Treat stains immediately!
